FAQ

How do I find a route, terminal, stop or fare?

Browse the links in the navigation, do a search on the site using the search box or simply contact us through the form on the contact page.

How do I use the map?

  1. The name of the trotro station appears at the top of the page and in the heading of the map.
  2. Click the red marker to see more details and photos.
  3. Click the red marker, look left for more details.
  4. Zoom the map with the minus and plus signs at the lower left corner of the map for more details.
  5. Read the narration, down page.

Do we have baggage limit on Accra trotros?

No. As long as it can fit. If the cargo is oversized, it will be stowed in the trunk of the bus.

If I lost luggage, what should I do?

If you are still aboard, inform conductor or driver. They will look it up. If you have already alighted, report to any of the terminals along the route.

If I notice someone carry a contraband what should I do?

Alert the driver or the conductor or the closest passenger. Trotros are communal transport. Everyone is willing to help. The suspect will be handed over to the nearest police presence.

If I suspect a criminal what should I do?

Alert the driver, mate or other passengers. The suspect will be detained and handed over to the closest police post.

Where can I locate rest rooms at terminals?

You need to ask. There are no signs. Some are free; with others, you may have to pay about 2/10th of the fare to use these facilities.

If my baggage gets damaged or lost on board can I claim compensation?

No. Passengers are not entitled to any compensation.

If for any reason I am unable to reach my destination, can I get a fare refund?

Yes. The rate of refund will depend on total distance covered.

In what language should I speak to the driver or conductor?

Local language – mostly Akan – simplified English or Pidgin English. Passengers may speak high level English as many who ride trotros are civil; service staff, students, middle level employees or clerks.

 

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